design and digital
conceived with rigorous flair

About LUV

LUV is a friendly, integrated design and digital agency collaborating with clients in professional services and built environment sectors with a special focus on companies delivering innovation. We focus on bringing rigour and flair in our work, being strategy-led and results oriented. We love developing long-term relationships where we can come to call our clients our partners, and offer long term, immeasurable value.

Our accreditation and partnerships

We partner with a select group of companies and have been accredited by some of the leading industry associations which enable us to deliver the best practice, innovation, compliance and services for all our clients.

Since 2015, we have been a member of The Information Commissioner's Office (ICO). ICO is the UK's independent body set up to uphold information rights. It is a non-departmental public body which reports directly to the Parliament of the United Kingdom and is sponsored by the Department for Digital, Culture, Media and Sport.

Cyber Essentials is a UK government information assurance scheme that is operated by the National Cyber Security Centre. It encourages organisations to adopt good practice in information security. We have been certified since 2018. Our Cyber Essentials compliancies, policies and processes are inline with the ISO9001 and ISO27001 certifications, and to ensure our organisation can securely handle our clients' data.

We are an award winner and have been actively involved in the Annual Awards for the Design and Art Direction (D&AD), formerly known as British Design and Art Direction, which is a British educational organisation that was created in 1962 to promote excellence in design and advertising. It is most famous for its annual awards, the D&AD Pencils.

We are members of, and have been actively involved with, The International Society of Typographic Designers (ISTD) over the past two decades. ISTD is a professional body run by and for typographers, graphic designers, and educators. The society has an international membership and its aims are to establish and maintain standards of design and typography and to provide a forum for debate.

The Crown Commercial Service (CCC) is an initiative targeted at easing procurement by public-sector bodies in departments of the UK Government of commodity information technology services that use cloud computing. CCC established framework agreements with a large number of service providers and lists those services on a publicly accessible portal known as the Digital Marketplace. We have been named as a supplier and currently have 11 services listed on CCS’s framework.

Our technology of choice are Open Source frameworks such as WordPress, Drupal and Umbraco. We are part of the vibrant and creative communities that surround the CMSs to ensure that the framework continues to develop, both in terms of the functionalities and security of the sites built using its code. We have over a decade of experience in working within these CMSs as well as contributed development as part of the continuing improvements to its ecosystem.

Over the past two decades we have partnered with secure, reliable, scalable hosting companies certified with ISO9001 and ISO27001. All our servers are UK and EU based data centres providing our clients with 100% data sovereignty. Our 24/7 data centre engineers and more than 99.9% network uptime guarantee ensure our clients’ solutions are always online.

SSIP is widely regarded as the most efficient route to demonstrating health and safety by multiple industries. SMAS Worksafe is a leading SSIP accreditation provider. As a certified member since 2019, we are committed to workplace safety, secure work with trusted organisations and lead the way in safety regulation.

Our Services

Projects

With years of experience in healthcare, built environments and hospitality we have delivered for some notable clients including: Public Health England, UCLH Charity, HCA International, Great Ormond Street Hospital, Capita, Morgon Sindall, Rogers Stirk Harbour + Partners, Belgrave Hotel, Savora Hotels and Arbor Hotell Group

Innovation

We are driven by our interest in the new and innovative. We are fascinated by companies offering new solutions to old problems. We understand what it takes to bring new ideas to market.

Design Approach

LUV hops along a six-step process centred around three principles of conceive, rigour and flair to deliver on client's brand objectives, right through to continued support.

connect

Connect

By listening to understand the client's business we connect at a deep and informed way.

define

Define

Having understood the challenge we define the objectives, what drives choices and what drives the market.

strategise

Strategise

Having listened, understood, defined the objectives and the issues in getting there, we now create the strategy – the grand plan.

design

Design

Informed by the rigour of the process above, our team can magic-up standout, meaningful creative designs with flair!

create

Create

Producing the end product, whether an elegant line of code, or a hand-stitched brochure – crafted, beautiful objects and media to capture hearts and minds.

nurture

Nurture

Growth needs to be fed and watered, we work best in long term relationships where we are with you for the journey!

Social space

social